Welcome to our website. By accessing or purchasing from our store, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before using our website.

1. General Information

This website is operated by our store. Throughout the site, the terms “we”, “us”, and “our” refer to our company. We provide home essentials, bathroom accessories, and everyday lifestyle products designed to bring comfort and convenience to your home.

By visiting our website or purchasing our products, you agree to comply with these Terms & Conditions.

2. Product Information

We make every effort to display accurate product descriptions, images, colors, and specifications.

However, please note:

• Product colors may vary slightly depending on your device screen settings.
• Minor differences in texture, stitching, or appearance may occur due to manufacturing processes.
• Product measurements may have slight variations.

Our towels and home textile products are designed for everyday use and may feature natural fabric characteristics such as softness changes after washing.

3. Orders & Payment

When you place an order, you agree that:

• All information provided during checkout is accurate and complete.
• You are authorized to use the payment method provided.
• We reserve the right to refuse or cancel orders suspected of fraud, incorrect pricing, or unauthorized activity.

Payment must be completed before your order is processed.

4. Shipping Policy

We aim to process and ship orders as quickly as possible.

Processing Time:

• Orders are typically processed within 1–3 business days.

Shipping Time:

• Delivery times may vary depending on your location and shipping method selected.

Once your order has been shipped, you will receive tracking information when available.

Please note:

• We are not responsible for delays caused by carriers, weather conditions, customs, or other circumstances beyond our control.

5. Return & Exchange Policy

We want you to be satisfied with your purchase.

Returns may be accepted within 30 days after receiving your order.

To qualify for a return:

• Items must be unused and in original condition.
• Products must be returned in original packaging.
• Proof of purchase may be required.

Due to hygiene reasons, used or washed towels may not be eligible for return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

6. Damaged or Incorrect Items

If you receive:

• A damaged product
• A defective item
• The wrong product

Please contact our customer support team within 7 days of delivery with photos and order details.

We will review the issue and provide an appropriate solution.

7. Product Care Instructions

To maintain the quality and softness of your towels:

• Machine wash according to care instructions.
• Wash before first use.
• Avoid using harsh chemicals or bleach.
• Dry completely after washing.
• Follow recommended washing temperatures.

Proper care helps maintain absorbency, softness, and product lifespan.

8. Intellectual Property

All content on this website, including:

• Images
• Product descriptions
• Logos
• Graphics
• Website design

is owned by or licensed to our store and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

We are not responsible for:

• Improper product use
• Normal wear and tear
• Damage caused by incorrect washing or maintenance
• Losses resulting from circumstances outside our control

Our responsibility is limited to the purchase value of the product purchased from our store.

10. Privacy

Your privacy is important to us.

We collect and use customer information only to:

• Process orders
• Provide customer support
• Improve shopping experiences
• Send updates when permitted

For more details, please review our Privacy Policy.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Changes will become effective once posted on this page.

Questions? Just whisper in our inbox – xiangqing31@proton.me.